Shipping Policy

We ship Worldwide!

When will I receive shipping confirmation with tracking details?

Due to high volume of sales, it takes about 24 to 48 hours for us to process orders. A shipping confirmation will be sent to the email ID you used during check out with the tracking number attached within 1 to 4 days after placing the order.

All orders are dispatched within 3 business days. During peak period, please allow up-to 6 days to dispatch. 

Order cancellation before shipping.

If you need to cancel your order for any reason after you placed the order, contact us right away. We can only consider cancellation if you contact within 12 hours of placing order. If you need to cancel order please send us an email on Support@sofatex-sofacovers.com. To cancel the order, please mention ‘ order Cancellation’ with your order number in the subject line.

If we received the cancellation request after 12 hours of placing the order, unfortunately we can not cancel your order.

 

How long will it take for the goods to be delivered after placing an order?

Delivery times vary dependent upon where you are located. In general, the items will be delivered within 7 to 20 business days after placing the order. Occasionally, typically in the busy season, it may take longer than 30 days to deliver your order. All shipping times exclude clearance and custom delays.

 

How can I contact you if my issue is different than above?

We highly value our customers. For any issues you may be facing in the entire process from placing orders to receiving goods, we are always there to help you and resolve your issues. Please feel free to contact us at Support@sofatex-sofacovers.com we will get back to you within one business day.

 

Thank you for shopping with us. Have a great day!